Contact the IT Service Centre Help Desk

The IT Service Centre Help Desk is here to ensure that many of UBC's major online services, such as ResNet and Wireless, work for you. However, the Help Desk doesn't support everything - before you contact the Help Desk, please check what we support , and have detailed information on hand about the nature of your computer problem.

Contact Information

Phone 604.822.2008
Email Help Desk Contact Form
Walk-in Support Room 209, Leonard S. Klinck Building, 6356 Agricultural Road ( Map )
Hours

8:00am to 4:30pm, Monday to Friday

Extended phone hours:
4:30pm to 9:00pm, Monday to Thursday (Winter Session Only)

24x7 Support Need help now? AskMe is always available to answer your questions.

How Can the Help Desk Assist You?

The Help Desk supports many of UBC's online services, and many types of software.

Supported Best Effort Not Supported
Note: Support for services below denoted by a * is to facilitate access to services provided by UBC Information Technology. Note: We will try to assist to the best of our ability but we cannot provide full support for these services. Note: While support is not provided for the services listed below, we will attempt to refer you to an alternate source for support.
  • Account Management
    • CWL
    • Netinfo/Interchange
    • WebCT *
  • Anti-Virus Installation
    • Sophos Anti-Virus *
  • E-mail Configuration
    • Netinfo/Interchange
    • Exchange (Mercury) *
  • Connectivity Configuration
    • ResNet
    • Wireless *
    • Internet Access Ports
    • DirectNet (DSL)
    • Dial-up *
    • VPN *
  • Online Services
    • myUBC
    • Mailing Lists (Majordomo) *
  • Web Browser Configuration *
  • Ethernet Card / Modem Driver Issues
  • Laptops, PDAs, and Other Portable Devices
  • Site license software installation
  • Virus Removal
    • Virus removal instructions for Sophos Anti-Virus are available here .
    • We will make recommendations for virus removal tools but we cannot perform virus disinfections.
  • Spyware Removal (e.g. Pop-up Ads)
    • We will make recommendations for anti-spyware tools but we cannot remove spyware.
  • Operating System Related Errors
  • Hardware Issues
  • Software Unrelated to Services Provided by UBC IT
  • Routers, Switches, Firewalls and Other Networking Devices