UBC IT has been upgrading phones at UBC's Point Grey campus to Cisco VoIP as part of a scheduled telephone system refresh. However, due to ongoing issues with the Henry Angus telephone switch, the upgrade to Cisco VoIP has been accelerated and we are endeavouring to complete this transition as quickly as possible.
UBC IT provides telephone service to all faculty and staff at UBC Vancouver, which includes telephone sets, lines and voice mail. UBC faculty and staff can arrange for voice services to be installed or added by contacting their Departmental Voice Administrator.
As part of the University's PCI compliance review, we have been asked to confirm UBC's practice related to call recording equipment in relation to storing credit card information, and we are posting this information for general information. UBC IT manages the University's telecommunications equipment and we can confirm that our current architecture does not include call recording equipment at the enterprise level.
Support available during business hours
Voice Administrators: Billing and Work Order Requests
Contact your Department Voice Administrator to place an order for voice service
Voice administrators: Manage Phone Requests
