Setup Documents
myVPN Setup Documents
The myVPN Service uses the Cisco AnyConnect VPN client to provide connectivity. Visit the following links to set up your computer or mobile device:
- myVPN Setup for Windows
- myVPN Setup for Mac OS X
- myVPN Setup for Linux
- Run the UBC Autoconnect Utility for iPhone and iPod Touch
to set up your iPhone or iPod2 - Run the UBC Autoconnect utility for iPad to set up your iPad2
Notes:
- Administrative access is required for the initial installation of the myVPN software.
- You may need to uninstall any previous UBC Autoconnect packages
- We have received some reports that users with DLink WBR-1310 model routers are not able to use the myVPN software. myVPN will work if they bypass the router and plug directly into their cable or DSL modem. The WBR-1310 router seems to blocking the connection in some way we have not been able to determine.
- Some security software suites will slow down or block the myVPN service or the data that it sends and receives. This can be resolved by adding AnyConnect VPN client software into the "allowed" or "trusted" software list and/or disabling SSL scanning.
- Kapersky Internet Security suite - add the Cisco Anyconnect software into the allowed list:
- Deselect Http SSL 443 from the monitored port list in Settings->Network->Port Settings
- Add the following to Trusted Applications or Trusted Zone: C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnui.exe C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpndowloader.exe C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
- ESET NOD32 Antivirus http://www.wilderssecurity.com/showthread.php?t=256237
- Kapersky Internet Security suite - add the Cisco Anyconnect software into the allowed list:
- Mobile Me, iCloud, and "Back to My Mac" block VPN connections. Logout of these services before setting up a myVPN connection.
UBC Okanagan Students and Staff
UBC Okanagan students and staff, visit PPTP VPN Setup Documents to learn how to set up PPTP VPN on your computer.
Compatible Operating Systems
The following operating systems are known to work with myVPN, and are supported unless otherwise specified:
Microsoft Windows- Windows 7 (32-bit and 64-bit)
- Windows Vista (32-bit and 64-bit)—SP2 or Vista Service Pack 1
- Windows XP SP2 and SP3
- Mac OS X 10.5, 10.6, 10.7 (32-bit and 64-bit)
- iPhone OS (not supported)
- Red Hat Enterprise Linux 5 Desktop (not supported)
- Ubuntu 9.x and 10.x (not supported)
- Windows Mobile 6.5, 6.1, 6.0 and 5.0 Professional and Classic for touch-screens (not supported)
Notes:
- Android based devices are currently incompatible and unsupported at this time with the myVPN service. Review of the myVPN service to support Android is planned for Fall 2011. Please note that any compatibility and support will be dependent on Android-based device manufacturers, Cisco and the Android OS Project development led by Google.
- Customers running Mac OS X 10.4 must upgrade to 10.5 before upgrading to AnyConnect 2.4.
- AnyConnect 2.4 no longer supports Microsoft Windows 2000 and Mac OS X 10.4, although it may work with these OSs.
- AnyConnect does not support virtualization software such as VMWare for any platform or Parallels Desktop for Mac OS.
- Other Linux distributions may work but are not validated.
