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Java Vulnerability Alert - May 20, 2013
Recently, security bulletins have been issued on the internet about risks arising from potentially infected websites that exploit a security hole in all web browsers. Click to expand/collapse.

Infected websites can take advantage of vulnerabilities in the widely used web browser plug-in for the Java platform and pose risks for Internet users. To protect against attack from websites of unverified origin, we advise using two separate web browsers for different purposes.

  1. A designated browser with Java enabled, to access enterprise UBC systems and other trusted websites and
  2. Another browser set as the default browser with the Java plugin disabled for all other web sites e.g. Blogs, internet news, gaming sites, etc.

Instructions for disabling the Java plugin can be found here. If assistance is needed in disabling the plugin for either of these browsers, help can be obtained either from your designated IT support group, or the IT Service Centre staff can help either by phone, or via the Walk-In Support Centre in the UBC Bookstore.

More information is available at our FAQ page.

Voice Services BPR

In November 2005, UBC IT undertook a business process redesign of the voice provisioning process.  The BPR was intended to reduce workflow barriers and streamline the process in order to allow the effective application of technology to enable self serve processes and to allow UBC to take full advantage of emerging technologies and new developments in telecommunications. 

The BPR team consisted of members of UBC IT currently involved in the delivery of voice services on campus, members of the IT Strategy group, and a member of the UBC community who represented the customer base. In order to ensure that there was community involvement and representation, additional input was sought from other stakeholders on campus through interviews and focus group sessions.

In addition, an Executive Steering Committee was formed to ensure that the BPR results met the requirements and if so, to approve the outcome. The report was presented to the Executive Steering Committee in January 2006, where it received approval. The next phase of this project is to develop a roadmap to implement the recommendations.  We anticipate the roadmap will take several months to develop, and will involve extensive consultation with members of the IT department and the UBC community.  Interim measures such as upgrading our work order system for Voice related requests will be undertaken in the short term to address immediate challenges.

Feel free to read the executive summary and end result of the BPR. Many thanks to all of you who participated in the process!

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